Frequently Asked Questions
Everything you might want to know before you order — from print formats to shipping to licensing.
Ordering & Prints
What kind of prints do you sell?
Fine art paper prints, canvas prints, and metal prints — all produced through professional print-on-demand partners using archival inks and materials.
Are these giclée prints?
Yes. Fine art paper prints use a high-resolution inkjet process with archival pigment inks on acid-free paper. They’re designed to last for decades without fading.
Can I order a custom size?
Custom sizing isn’t available through the shop right now. If you have a specific size in mind, reach out through the contact form and I’ll see what I can do.
Do the prints come framed?
Prints are sold unframed unless otherwise noted. Canvas prints are wrapped and ready to hang. Metal prints include a hanging mount on the back.
What paper do you use for fine art prints?
Premium matte fine art paper with a smooth, slightly textured surface — archival quality, always.
How do I know what a print will look like in my space?
Each listing includes dimensions and a description of the scene and mood. If you’re unsure, reach out — I’m happy to help you think it through.
Shipping & Returns
Where do you ship?
Prints ship within the United States. If you’re outside the US and interested in ordering, contact me directly.
How long does shipping take?
Most orders ship within 3–5 business days, with delivery typically in 5–10 business days. You’ll receive a tracking number once your order ships.
What is your return policy?
Because prints are made to order, I can’t accept returns or exchanges unless the print arrives damaged. If that happens, contact me within 7 days with a photo of the damage and I’ll arrange a replacement.
Licensing
Can I use your photographs in my publication or marketing materials?
Yes — I license my photography for editorial, commercial, hospitality, and publishing use. Visit the Licensing page for details.
Do I need a license to use a print I purchased?
Print purchases are for personal display only. Commercial use, reproduction, or publication requires a separate licensing agreement.
General
Can I follow your photography on social media?
Yes! Find me on Instagram as @kristylewellenphotography.
How do I get in touch?
Use the contact form on this site. I respond within 2–3 business days.
Still have a question?
I’m happy to help. Drop me a line and I’ll get back to you within a couple of days.
